We will send you an email and text message update once your order has been despatched. 

Still need help? Send message to Whatsapp +49 0174 4257753 or contact with us by e-mail support@homecalloutdoor.com. Be sure to have your order number ready so we can help you as quickly as possible.

Sorry your order was cancelled. If the item (s) you've ordered is out of stock at the time of packing your order, we need to cancel it. Please allow up to 5 working days for your refund, depending on your payment method. Our customer service team won’t know if a product is coming back in or not so why not take a look at our 'New In' section to see if something catches your eye.

Monday to Friday excluding weekends and public holidays.

We usually use DHL. The shipping takes about 3-5 business days in Germany. Shipping to other countries in Europe takes 5-7 days. 

Please email us (support@homecalloutdoor.com) within 7 days of your receipt. We will provide you with return service after receiving your request.

Yes. Please email us (support@homecalloutdoor.com) within 7 days of your receipt. We will provide you with exchange service after receiving your request.

Normally we do not cover return shipping fee or offer return labels unless the product has quality Issues or customization errors. You are responsible for the return shipping fee if the return is caused by yourself. Please choose an economical/standard shipping method.

We need to process returns and exchanges when we receive them in our warehouse, which may take up to 7-10 business days. Please send us the return tracking number and make sure to return the item with its original packaging with the manufacturer tags. Otherwise it is not acceptable to us to provide exchanges or issue refund for you.

No, we do not currently accept Laybuy for online purchases.

No – you'll only pay for the items you wish to purchase and the appropriate shipping rate calculated at the time of checkout.

If you are having issues processing your payment, you can try a few of the following:

Some versions of Internet Explorer are no longer supported and occasionally cause compatibility issues, try switching to Google Chrome or Firefox.

Double-check if you have any ad or pop-up blockers that may be stopping verification windows from opening.

Should the problems persist, please contact us on Whatsapp +49 0174 4257753 for further assistance. Since this is an independent payment system Homecall does not hold any of your payment details.

Yes, you can contact us by email support@homecalloutdoor.com or Whatsapp +49 0174 4257753. And provide your order information, we will help to cancel the order and refund. If the order has already been shipped, we may deduct the shipping cost.